Terms and Conditions of 89p14 – Platform Usage Rules

By creating an account, accessing, or using any service available on the 89p14 platform — whether to place Sports Betting, play at the casino, access slots, or conduct financial transactions — you confirm that you have read, understood, and fully agree to these Terms and Conditions.

These Terms constitute a legal agreement between you, the user, and 89p14. If you disagree with any part of this document, you should not use the platform's services. Continued use of the services after published changes to the Terms constitutes acceptance of the new conditions.

These Terms apply to all 89p14 services, including Sports Betting (Brasileirão Série A, Copa do Brasil, Libertadores, UFC, NBB basketball, and all other covered sports), Live Casino, slots, crash games, and any current or future features of the platform.

To register and use 89p14's services, you must meet all of the following requirements:

• Be an individual at least 18 years of age as of the date of registration;
• Be a resident of Brazil and hold a valid CPF in good standing;
• Have full legal capacity to enter into binding contracts;
• Not appearing on any applicable gambling or betting exclusion list;
• Not be an employee, partner, or immediate family member of an employee of 89p14 or its technology partners.

Registration on 89p14 is free and can be completed directly on the platform by providing your full name, CPF, date of birth, full address, email, and mobile number. All information provided must be truthful, accurate, and up to date. 89p14 reserves the right to request supporting documents at any time for identity verification (KYC process).

Each individual may hold only one active account at 89p14. Registering multiple accounts under the same CPF — even with different details — is strictly prohibited and will result in the immediate cancellation of all accounts involved, with forfeiture of any balances obtained through misuse.

You are solely responsible for keeping your 89p14 account credentials confidential — including your username, password, and any authentication codes generated for your account. Sharing this information with third parties is entirely your responsibility and may result in a preventive account block.

89p14 offers two-factor authentication (2FA) to all users and strongly recommends enabling it. Activating 2FA significantly reduces the risk of unauthorized access to your account and is completely free.

If you suspect unauthorized access to your account, you must:

• Immediately change your account password through the account dashboard;
• Contact 89p14 support via live chat or email;
• Request a temporary preventive block on the account while the situation is investigated;
• Avoid making any financial transactions until the matter is resolved.

89p14 is not liable for losses resulting from a user's voluntary sharing of or negligence in protecting their own login credentials, provided the platform's security systems have not failed.

89p14 accepts deposits exclusively through the following payment methods available in Brazil:

• Pix — instant credit, available 24 hours a day, 7 days a week;
• Bank slip (boleto bancário) — processed within 1 business day after payment;
• Credit or debit card from the brands accepted on the platform;
• PicPay and Mercado Pago — credit within up to 15 minutes;
• TED bank transfer via major banks (Nubank, Itaú, Bradesco, Banco do Brasil, and others).

The minimum deposit amount is R$ 20.00. Deposits must be made from a bank account or card held in the name of the registered 89p14 user. Third-party deposits are not accepted and will be refunded to the sender; the recipient's account may also be preventively blocked pending investigation.

89p14 does not charge fees on deposits. Any banking fees charged by the user's financial institution are the user's sole responsibility and will not be reimbursed by the platform.

Withdrawals of real-money balances from your 89p14 account may be requested at any time, provided the user has completed the identity verification process (KYC) and there is no pending bonus balance with a rollover requirement tied to the amount being withdrawn.

Withdrawal timeframes and limits:

• Minimum withdrawal amount: R$ 20.00;
• Pix withdrawals are processed within 30 minutes during business hours;
• TED withdrawals are processed within 1 business day;
• No fee applies to Pix withdrawals of R$ 50.00 or more;
• The maximum withdrawal amount per request and per period may vary depending on the user's VIP level.

Withdrawals must be made to a bank account or Pix key held exclusively by the user registered at 89p14 under the same CPF. 89p14 does not process withdrawals to third-party accounts under any circumstances. The first withdrawal from the account always requires full identity verification before processing.

89p14 may request additional documentation before processing withdrawals of significant amounts, in accordance with internal compliance and fraud prevention criteria. No withdrawal will be cancelled without notifying the user, and the amount will be returned to the account balance in the event of a reasoned refusal.

Sports Betting at 89p14 is governed by the specific rules for each sport and market, available in the Help section of the platform. The general rules below apply to all bets unless otherwise specified in the sport- or event-specific rules:

• A confirmed bet cannot be cancelled or changed, except where a Cashout option is available for that market;
• The minimum bet amount is R$ 1.00. The maximum varies by market, event, and the user's VIP level;
• Bets placed after the official start of an event are automatically voided and the amount is returned to the balance;
• If an event is cancelled or postponed, bets are refunded to the real balance. For accumulator bets, the cancelled event is removed and the odds are recalculated;
• 89p14 reserves the right to void bets placed at odds that were clearly incorrect due to a technical error, with prior notice to the user;
• Live (in-play) betting is subject to temporary market suspension during critical moments of a match, such as goals or red cards.

89p14 covers betting on football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, and international leagues), MMA and UFC, basketball (NBB and NBA), volleyball, tennis, e-sports (CBLOL, CS2, Valorant, and others), Formula 1, NFL, and more than 30 sports in total. Coverage of each competition is subject to availability and may vary throughout the sporting calendar.

The casino games available on 89p14 — including slots, Live Casino, crash games, roulette, blackjack, and baccarat — operate with random number generators (RNG) certified by independent testing laboratories. Crash games use Provably Fair technology, which allows independent mathematical verification of every result.

The RTP (Return to Player — the average percentage returned to the player) for each slot game is stated in the title's information sheet within the platform. 89p14 does not manipulate or alter the RTP of games provided by its software partners.

• Casino game bets are deducted from the real or bonus balance in the order defined by the active promotion's terms;
• Technical errors in live casino matches — such as a stream disconnection — are documented and may result in a refund based on individual case review;
• 89p14 reserves the right to discontinue games or providers without prior notice, ensuring that any bets in progress are settled before removal;
• Rounds played with insufficient balance are not recorded as valid bets.

89p14 offers welcome bonuses, reload bonuses, free bets, cashback, and seasonal promotions. Each offer has specific terms displayed before activation by the user. The general bonus rules are:

• Bonus balance cannot be withdrawn directly — it must first be converted into real balance by meeting the rollover requirement stated in each promotion;
• The minimum rollover for the welcome bonus is 20x (twenty times) the bonus amount in Sports Betting with minimum odds of 1.50, unless otherwise stated in the promotion's terms;
• Voided bets, two-sided bets on the same event (arbitrage), and bets on low-risk markets do not count toward rollover completion;
• The standard rollover period is 30 days from bonus activation. Unused bonuses or those with an incomplete rollover within the deadline are automatically cancelled;
• Each user may participate in only one welcome promotion. Using multiple accounts to claim bonuses repeatedly constitutes fraud and will result in the cancellation of all accounts involved.

The 89p14 VIP Program is automatic — every registered user is enrolled at the entry level and advances based on their betting volume. The benefits at each VIP level — cashback, free bets, higher withdrawal limits, and a dedicated account manager — are described on the platform's VIP Program page.

The following conduct is strictly prohibited at 89p14 and may result in immediate account blocking, cancellation of irregularly obtained balances, and notification of the relevant authorities:

• Registering multiple accounts using the same CPF or another person's details;
• Use of bots, automated scripts, arbitrage software, or any unauthorized tool to interact with the platform;
• Betting both sides of the same event (dutching or hedging) with the intent of meeting bonus requirements;
• Match-fixing or any attempt to manipulate sporting results;
• Money laundering or use of the platform for illegal financial transactions;
• Sharing your account with third parties or using an account on behalf of another person;
• Any attempt to exploit technical errors on the platform for personal gain without immediately notifying support;
• Abusive, threatening, or offensive behavior in any communication channel with the 89p14 team.

89p14 uses fraud detection systems and monitors suspicious betting patterns. The identification of any prohibited conduct may trigger an internal investigation before any definitive action is taken, with the user notified of the reasons for any suspension.

The processing of users' personal data by 89p14 is governed by the platform's Privacy Policy, available at 89p14.net/privacy-policy. The Privacy Policy is an integral part of these Terms and Conditions.

In summary, 89p14 collects and processes personal data for the following main purposes:

• Identity verification and fraud prevention (KYC);
• Processing of financial transactions and bets;
• Account communications, promotions, and service updates;
• Compliance with legal and regulatory obligations;
• Ongoing platform improvement based on usage behavior.

89p14 does not sell users' personal data to third parties. Data is shared only with payment processing partners, game providers, and competent authorities when required by law. All data is stored with encryption on secure servers.

89p14 is committed to keeping the platform available 24 hours a day with uptime above 99%. However, the platform may be temporarily unavailable due to scheduled maintenance, system updates, third-party infrastructure failures, or events beyond 89p14's reasonable control (force majeure or unforeseeable circumstances).

89p14 is not liable for:

• Financial losses resulting from the user's own betting decisions;
• Service interruptions caused by the user's own internet service provider;
• Losses caused by relying on third-party information when making betting decisions;
• Indirect damages, lost profits, or special damages of any kind not directly caused by a proven platform failure.

If a verified technical error on the platform results in incorrect bets or undue transactions, 89p14 will resolve the issue following review and communication with the user, and may opt for a refund of the amount or cancellation of the affected transaction.

You may request voluntary closure of your 89p14 account at any time via live chat or the support email. Once the request is submitted, any available real-money balance will be processed for withdrawal prior to permanent closure, provided all verification requirements have been met.

89p14 may suspend or close an account in the following cases:

• Confirmed breach of any item in this Prohibited Conduct section;
• Providing false information during registration or the KYC process;
• Detection of money laundering activity or suspected fraud;
• User's own request for self-exclusion due to problem gambling;
• A competent judicial or administrative order.

If an account is suspended due to suspected fraud, the account balance is frozen during the investigation. Once the investigation is complete, any undisputed real balance is refunded to the user. Balances obtained through proven prohibited conduct are cancelled without refund.

89p14 believes that sports betting and casino games should be a form of entertainment — not a source of financial or emotional stress. That's why we provide practical control tools to all users, free of charge and hassle-free:

• Deposit limit: set a daily, weekly, or monthly deposit cap directly from your account dashboard;
• Loss limit: set the maximum amount you are willing to lose in a given period — once the limit is reached, new bets are automatically blocked until the next period;
• Temporary self-exclusion: voluntary account lock for 24 hours, 7 days, 30 days, or 3 months — activated immediately through the dashboard or support;
• Permanent self-exclusion: permanent account closure at the user's own request, with no possibility of reversal;
• Session alert: periodic notifications about active session time to help manage your playing habits.

If betting has stopped being fun and you feel you need help, visit our Responsible Gambling or call CVV: 188 (free, 24 hours). 89p14 supports and partners with responsible gambling initiatives in Brazil.

89p14 may update these Terms and Conditions at any time to reflect changes in services, applicable legislation, or platform practices. Significant changes will be communicated at least 15 days in advance via email and/or in-platform notification.

The date of the last update is always shown at the top of this page. Continued use of 89p14's services after the notice period constitutes acceptance of the new terms. If you do not agree with the changes, you must close your account before the new terms take effect and withdraw any available balance.

For questions about these Terms and Conditions, issues with bets, transactions, or any other matter related to platform use, 89p14 provides the following support channels in Portuguese:

• Live chat: available 24 hours a day, 7 days a week, accessible via the chat icon on the platform after login. Average response time under 3 minutes;
• Email: contato@89p14.net — for matters requiring more detailed review, with a response within 24 business hours;
• Help Center: 89p14.net/faq — frequently asked questions organized by topic for quick answers to the most common queries.

Formal complaints must be submitted in writing to the support email, with a detailed description of the situation, account number, and — where applicable — the relevant bet or transaction ID. 89p14 commits to responding to formal complaints within 5 business days with a reasoned position.

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil. For matters unresolved by the platform, the courts of the district of São Paulo — SP are the exclusive venue for settling any disputes arising from the relationship between the user and 89p14, with express waiver of any other jurisdiction, however privileged.